Shipment and Return Policy

Choosing the right panel can be a daunting experience. There’s so much confusing information out there, and you just want to make a good decision without feeling like you need a full semester of education!

Warranty:

With hands-on assembly, high-end diodes, and an iron casing, we can confidently offer a 1 year warranty (6mo for Mini and pads) against manufacturer defects. We make this simple: contact us, securely box up the panel, send it to us, and once received, we will either fix or send you a replacement.

1: Warranty covers manufacturer defects to panel and cable (accessories such as door hangers, mounts, hooks not included).

2: User misuse or damage is not covered under warranty.

3: LightPathLED and LightPath to Wellness shall not be responsible for any incidental or consequential damages.

4: To start the process, contact us. We will email you a return label. Securely pack panel in original box with packing material. Ship to us. Upon inspection and determination of manufacturer defect, we will fix or replace.

 

Shipping:

Typically we have all panels in stock and can get them mailed out and to you within 2 weeks. There are certain items that are special order or may be on back order that will take up to 6 weeks for delivery. You will be notified if the product ordered is on back order. You will be able to cancel order if time is a concern.

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